Reference

Legal terms for your account

Clear legal terms for account access, wallet records, and game-session logs help you know what applies before you open your account with ekototo.

Local-law accessWallet record rulesAccount data requestsSession log handling
ekototo Legal terms for your account
CONTACT ROUTES

Three legal contact routes

Legal questions need a clear route, not a vague inbox. We keep support available from 09:00 to 23:00 WIB through live chat, email, and WhatsApp so you can ask about account status…

Live chat Use live chat for quick legal checks on account access, term wording, or a wallet record you can see on screen. We may ask for your username, phone number, and recent QRIS or DANA reference.
Email records Send legal requests to [email protected] when you need a written trail. Include your account name, date of issue, device used, and any OVO, GoPay, or QRIS transaction reference involved.
WhatsApp queue WhatsApp helps when you cannot enter the account page but still need a legal status check. We confirm identity first, then move sensitive requests to email if documents or data changes are needed.
DATA PRACTICE

Six controls behind legal records

Legal handling is only useful when records are consistent. We connect account actions, wallet references, cookie choices, and security events so a request can be checked without guessing.

Data we collect

We collect account details you provide, login events, wallet references, and support messages. Legal use is tied to account operation, dispute checks, fraud prevention, and requests you send through chat or email.

Cookie use

Cookies help us keep sessions active, remember device preferences, and flag risky login patterns. You can clear browser cookies, but we may ask for another sign-in check when the device record changes.

Account security

Password resets, mobile confirmation, and session checks are legal safeguards as well as account tools. If your login appears from a new device, we may pause sensitive wallet actions until identity is confirmed.

Record retention

We keep wallet, support, and session records for the period needed to handle legal duties, disputes, and account safety. After that, records may be removed or made less identifiable where permitted.

Change requests

You can ask us to correct account data that is outdated or wrong. We compare your request with verified account details before changing phone numbers, email addresses, or name-linked wallet records.

Game and wallet logs

Live Roulette rounds, Crash Games entries, and wallet movements create records used to answer balance questions. These logs are checked against time stamps, provider data, and payment references before we respond.

Legal questions before you join

Before you open an account, you should know how the legal terms affect access, data, support, and wallet records. We keep the answers below focused on rights and account handling, not promotion. If your question involves a live balance, a DANA receipt, or a login issue, contact us with the exact time and account name so we can check the record.

Access depends on local law and is available only where local law permits. We may check location signals, account details, or payment records before allowing wallet use or sensitive account changes.

You may ask us to correct details such as phone number, email address, or other account data that is outdated or entered wrongly. We verify identity before changing anything linked to wallet records.

Payment records are used to confirm wallet movements, answer balance questions, and investigate disputed transactions. We check references, time stamps, and account ownership before making any legal or support decision.

You can contact [email protected] to ask what account records we hold about you. We may provide a summary after verifying your identity and removing data that belongs to another account.

When terms change, we place the updated version on the site and may show a prompt during account access. Continued use after the change means the newer terms apply to your account.

We compare your claim with wallet references, provider logs, time stamps, and support messages. For Live Roulette, Crash Games, or QRIS issues, screenshots help, but our decision relies on system records.

Send formal requests to [email protected] with your username, contact number, issue date, and the record you want checked. Support is available 09:00 to 23:00 WIB for status questions.